Car-X Tire & Auto - 2216 South Neil Street, Champaign

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Reviews about Car-X Tire & Auto

• Sarah Melendez
  ★ ☆ ☆ ☆ ☆
  My car stalled on a Saturday and they are one of the only mechanics that are open in Urbanna Champaign on a Saturday. So I went there to get a diagnostic. After two hours of waiting on them to work on my car I finally got a call and they told me that they’re not actually able to run the diagnosis. Because they don’t have the necessary parts or people available to them. This is after they already agreed to do the diagnostic test on my car. It doesn’t make sense to be open on a Saturday and say that you can run a diagnostic test if you cannot run the diagnostic test. So then I had to tow my car to another mechanic down the street and while I’m towing my car the manager is smiling at me and my friend. Yikes. I don’t recommend going here if you’re a college student it and especially if you’re a woman because they will most definitely overcharge you and treat you like you’re an idiot. Go elsewhere there better mechanics
• Sarah Melendez
  ★ ☆ ☆ ☆ ☆
  My car stalled on a Saturday and they are one of the only mechanics that are open in Urbanna Champaign on a Saturday. So I went there to get a diagnostic. After two hours of waiting on them to work on my car I finally got a call and they told me that they’re not actually able to run the diagnosis. Because they don’t have the necessary parts or people available to them. This is after they already agreed to do the diagnostic test on my car. It doesn’t make sense to be open on a Saturday and say that you can run a diagnostic test if you cannot run the diagnostic test. So then I had to tow my car to another mechanic down the street and while I’m towing my car the manager is smiling at me and my friend. Yikes. I don’t recommend going here if you’re a college student it and especially if you’re a woman because they will most definitely overcharge you and treat you like you’re an idiot. Go elsewhere there better mechanics
• Annette Honn
  ★ ☆ ☆ ☆ ☆
  I called and ordered a car battery on a Saturday, they said it would be in on the following Tuesday. And they would call me. Here it is Thursday and still haven’t received a call. I’ve been trying to contact them since Tuesday by phone , they answer and automatically put me on hold for at least 45 minutes each time so I hang up. Needless to say they just lost my business to Advanced Auto Parts do to their poor Customer Service Actions! Simply Put, I would give them a Zero Rating if I that option!
• Tyler Foerster
  ★ ★ ★ ★ ★
  Brought my car in for what I thought was a front alignment problem. They took it out and examined it and gave me an accurate diagnosis of what the real issue was- a bad front right tire. They couldn't help me further but pointed me in the direction I should go. Did all of this relatively quick on short notice and free of charge. Props to the management for their service.
• Jean Shaffer
  ★ ★ ★ ★ ★
  Took my car in to get new tires (which I should have gotten before winter). I put a lot of miles on my car each year. Rob and his team were able to get them ordered and scheduled my appointment. I was able to get a ride to and from work so I didn't have to take time off. New tires made such a big difference! I always recommend Car-X Neil to anyone needing repair work. Thanks!

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